Shipping policy
Last updated: 5/29/25
At VioletDTF, we’re committed to getting your printing supplies to you quickly and reliably. Please review our shipping policy below to understand how we process and deliver your orders.
📦 Order Processing
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Orders are processed Monday through Friday, excluding holidays.
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Orders placed before 12 PM PST typically ship the same business day.
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Orders placed after 12 PM PST will ship the next business day.
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Custom or made-to-order items (e.g., DTF transfers) may take 1–2 business days to process.
🚚 Shipping Methods & Carriers
We offer a range of shipping options during checkout, including:
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Standard Shipping (3–5 business days)
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Expedited Shipping (1–3 business days)
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Overnight Shipping (where available)
All orders are shipped via USPS, UPS, or FedEx, depending on the shipping method and destination.
🌎 Shipping Locations
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We currently ship to all 50 U.S. states.
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At this time, we do not offer international shipping.
💸 Shipping Costs
Shipping costs are calculated at checkout based on the weight and destination of your order. Orders over $99 may qualify for free standard shipping (before taxes and after discounts).
📦 Order Tracking
Once your order ships, you will receive an email with a tracking number. You can also log into your account to check the status of your order at any time.
⚠️ Shipping Issues
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We are not responsible for delays caused by the carrier, weather, or incorrect shipping addresses.
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If your order is marked as delivered but you haven’t received it, please contact the carrier first. If the issue persists, email us at support@violetdtf.com.
📬 Incorrect Address or Returned Packages
Please double-check your shipping address before placing your order. If a package is returned due to an incorrect or incomplete address:
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You will be responsible for the reshipping cost.
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We will hold the order until the additional shipping fee is paid.
Need help with your order? Reach out to us at support@violetdtf.com — we’re here to help!
